Communication Platform

Why you can’t do Without a Cloud-based Call Completion Service?

saurav — Wed, 12 Dec 2018 07:14:04 +0000

Why you can’t do Without a Cloud-based Call Completion Service? saurav Wed, 12/12/2018 - 12:44

It is 12 o’ clock in the noon and Lisa is trying to reach Jay’s number. She has scheduled an important client meeting at 2 pm which Jay cannot afford to miss. Lisa does not want to review the reports without Jay’s insights. Unfortunately, all she can hear is an automated voice which tells her that his number is switched off. Lisa gets worried. She doesn’t know that Jay is using a different SIM card today.

Meanwhile, Jay is attending an internal meeting inside a basement room. The basement is unpopular amongst his colleagues because of the poor network coverage there. Almost everybody including Jay has missed a call or two down at the basement. However, Jay is not worried about missing any calls today because he has installed the InstaVoice App. He will know if anybody is trying to reach him even without any network in the basement.

At one point, Jay feels his phone vibrating, and takes a glance. He sees three missed call notifications and a voicemail, all of them from Lisa.

Not a single bar on the network, yet he manages to get them on the InstaVoice app via basement WiFi. Assuming that Lisa has something important to convey, he opens the app and views the panel containing all missed call and voicemail notifications. Not wanting to disrupt the meeting, he converts the voicemail from Lisa into a text message and reads about the urgent review at 2.

The meeting ends in the next 15 minutes, and Jay exits the basement. He immediately calls Lisa and informs her that he will be at the review. Lisa is surprised to hear from him. She was almost preparing for a solo review.

Jay tells her that he is indeed, carrying a different SIM card today but managed to get the notification because of the InstaVoice app. It lets him link up to 10 numbers, and he can receive unlimited missed call and voicemail notifications for every number. The app enables call forwarding whenever a caller tries to reach him.

Lisa is impressed and decides to install the app on her phone. It takes her two minutes, and she links three of her numbers on the InstaVoice account. The third number has been lying unused since the day of her graduation, because it belongs to a very slow network, and she has encountered call termination on several occasions. All kinds of call problems occurred while she was using it. The call completion ratio of the network carrier is notoriously skewed.

The moment her InstaVoice account goes active, she receives a string of notifications, about 35 from this old number. Most of them are missed call alerts from people she knew in college. Lisa feels guilty for not staying in touch. She scrolls down and sees five voicemails from Drake, a boy she liked in college but never dared to approach. It seems like he has been trying to reach her for the last eight months, the amount of time it has been since the graduation. She opens each voicemail to find that he had sent her several messages that never got delivered. He had sent them to suggest a few dates, and when she did not respond, Drake resorted to voicemails. [1]

A few days later, Lisa receives a voicemail via InstaVoice from Drake, a boy she liked in college but never dared to approach. Surprised, Lisa wonders how he got hold of her number when they haven’t spoken since graduation. She opens it and hears Drake asking if she has moved out of town. In case she is still around, Drake would love to invite her to his new Lounge bar.

Upon further pondering, Lisa realizes that Drake had originally sent the voicemail to her old college number. If that happens to be the case, he must have tried reaching her several times in the past too. Luckily, when Drake dialled her number this time, InstaVoice would have prompted him to leave a voicemail. Considering that all her are numbers are now interlinked over the InstaVoice account now, Lisa can seamlessly receive missed calls and voicemails on her device.

Lisa heartily thanks InstaVoice and its makers. She decides to keep the cloud-powered call completion app knowing that it would never let her miss another call or message.

After the voicemail has ended, Lisa checks her schedule for the evening. She has no plans after the client review. A glass of wine at Drake’s Lounge bar sounds lovely.sssss

The product doesn’t work this way. Voicemails and missed calls that came before InstaVoice was activated, wouldn’t show up in the app.

blog image

blog category

Call Completion

Featured Blogs

Off

Blog Date

Wed, 11/28/2018 - 12:00

How InstaVoice can Tackle the Problem of “Intermediate Providers” in the Rural Call Completion World?

saurav — Wed, 12 Dec 2018 07:08:56 +0000

How InstaVoice can Tackle the Problem of “Intermediate Providers” in the Rural Call Completion World? saurav Wed, 12/12/2018 - 12:38

Aretta is miserable because her father, Abeo, who works in Lagos, eleven hours from their village, has not been receiving calls. She has won a painting competition today, and cannot wait to break the good news to him. However, despite thirteen attempts, Abeo does not return any of his daughter’s calls. A wave of dejection swamps over her and she decides to avoid human contact by climbing the tallest tree behind their house.

Meanwhile, Abeo is at a site supervising the workers. Due to the ongoing construction, network towers in the area have been inoperative. Therefore, everybody at the site has been missing calls, and Abeo has not had the time to check his phone for the last two days. He is unaware of Aretta’s thirteen call attempts, and her growing assumption that Lagos is making him forget his family.

The ringtones that Aretta has been hearing are actually false tones being played by “intermediate providers”. It is a common occurrence in several villages which masks the problem of rural call completion. Instances like these trick the caller into assuming that the called party is not responding despite getting their calls.

Over lunch, a co-worker tells him about a call completion service provider called InstaVoice that he has subscribed to. The service apparently notifies the user with voicemail and missed call alerts.

Abeo instinctively feels that he has missed something important in the last two days. The realization that he has not spoken to his family for a while strikes him hard and wonders if he needs a subscription as well.

Upon reaching home, he gets a call from his wife, Ejaita who complains about Abeo not paying enough attention to his family ever since the Lagos project. She doesn’t forget to mention the 13 calls he has missed from his daughter.

Abeo immediately subscribes to InstaVoice and discovers that it delivers Voice SMS and missed call alerts in case he is within a weak network zone or the phone was switched off. He can get SMS notifications with the retrieval number and listen to his voice messages.

The next day, Abeo carries goes to work without worrying about missing a call in the absence of a functioning network tower as he has InstaVoice for missed call alerts. He makes it a point to call back his daughter every time he sees an alert via InstaVoice.

blog image

blog category

Call Completion

Featured Blogs

Off

Blog Date

Tue, 11/27/2018 - 12:00

Never Trust a Monday Traffic without InstaVoice

saurav — Wed, 12 Dec 2018 06:55:26 +0000

Never Trust a Monday Traffic without InstaVoice saurav Wed, 12/12/2018 - 12:25

It is a busy morning and Lisa is running late for an important meeting with her clients. Traffic jams during rush hours are a nightmare, and the light drizzle is turning into a shower. If only she had left home a little earlier!

In a matter of seconds, torrential rain starts drumming against the roof of her car. The street begins to clog, further delaying the vehicles. Lisa cannot see through the commotion or figure out the source of this jam.

All of a sudden, it strikes her that there is no way of getting on time because none of the vehicles are moving. Now is the time to call Liam, her client and explain the situation. Lisa takes out her phone, dials the number and waits in anticipation. Only static! An inaudible automated voice indicates that the call cannot get through.

Ten call attempts and ten minutes later, the downpour is still persistent, and the water level rises further. With the other car drivers cursing behind her, Lisa is getting frantic. The network bars are complete on the phone, yet she cannot get through.

She jumps with a start when the phone begins to ring. It is Liam! How has he managed to reach her? Lisa takes the call and apologizes for the delay. She explains the waterlogged streets, heavy traffic and the unlikelihood of reaching anywhere today.

Little does she know that only moments ago Liam was going berserk in the backseat of his car. The delay was making him impatient and he had several arguments with the driver. Morover, he had forgotten to save Lisa’s number was hoping that she would herself make a call.

The call never arrived but he instead got a missed call notification via InstaVoice, a call completion app that can link up to 10 numbers and allow him to receive unlimited missed call and voicemail notifications for each one of them. The app also enables call forwarding whenever a caller tries to reach him.

Therefore, Liam was cursing at the car standing infront of his when he felt the phone vibrate and checked to see quite a few missed call notifications from an unknown number. Assuming it could only be Lisa, he promptly returned the call.

Relieved and surprised, Lisa mentions the difficulty she had trying to reach him. Liam tells her how he had indeed, lost her number and how the InstaVoice app had helped. Lisa is impressed and decides to install the app on her phone.

After realizing that the traffic is impossible, they agree upon a postponement.

After a while, the rain stops, but the traffic is still immobile. With no meetings to rush toward, Liam gets down of his car to stretch some muscle. He thoroughly scrutinizes the car standing ahead of his, which he had been cursing all this while. His eyes drift to the driver’s seat, and Liam is astounded to realize that he had been cursing at Adzo all along.

blog image

blog category

Call Completion

Featured Blogs

Off

Blog Date

Tue, 11/20/2018 - 12:00

Never Miss a Call Again!

saurav — Wed, 12 Dec 2018 06:44:13 +0000

Never Miss a Call Again! saurav Wed, 12/12/2018 - 12:14

Mohor arrives at the Hong Kong International Airport. He has a 9-hour long layover before the next flight to New York. His initial urge was to find a comfortable spot with good Wi-Fi access. However, he decides to make a quick tour of the city instead.

Aboard the public tram, Mohor begins his journey visiting the Victoria Peak and continues with Sheung Wan, Soho, etc. along the way. While ticking the major attractions off his bucket list, he remembers an urgent client call scheduled at 4 pm. It is 15 minutes to go according to his phone, and he recalls that the original SIM card is buried deep in his suitcase. He blames himself for configuring the US SIM card too early. There is no way he can get back to the Airport Cloakroom now.

Although the tram has free WiFi, he cannot find any numbers in his emails or messages. Mohor begins to panic and cannot process the situation any further. It is only a few seconds to 4 PM when a “beep” takes him by surprise. It happens to be a voicemail notification from some number that begins with +44. Yes, somebody from the UK has been trying to reach him, and the voicemail has arrived on InstaVoice, a call completion app.

He opens the voicemail and hears the client’s familiar voice asking if he was free because his number is currently switched off. After returning the call and having a long chat, he realizes what just happened. The InstaVoice app is capable of receiving missed call and voicemail notifications on his device even without the original SIM card. Only yesterday, he had downloaded it on a friend’s insistence.

Mohor takes a keen interest in the app and studies its features while in the queue to board his next flight.

How InstaVoice Works

He opens the app and understands that InstaVoice is primarily a call completion app which overcomes call termination. It enables call forwarding in case somebody has been trying to reach him and his number is out of coverage or switched off. All he needs is a good internet connection.

Upon exploring further, he finds a panel for voicemails and voice messages. Mohor is excited to know that he no longer has to dial shortcodes and listen to an automated voice to access his voicemails. The panel is just like any chat interface. All in all, InstaVoice is also a wonderful medium to manage your chats.

However, he discovers the best bit with the realization that the app does not depend on SIM cards. It can work anytime, anywhere across any device that has the app installed. All you need is WiFi or any internet service provider, and an account. It is the perfect companion if anybody is traveling and cannot carry multiple SIM cards.

An old lady prods his shoulder and Mohor snaps out of the phone. He has been in the same spot for 30 seconds blocking the queue. Seeing that everybody before him has boarded, he dashes past the security, gets his pass stamped and buckles up for a SIM-less experience!

blog image

blog category

Call Completion

Featured Blogs

Off

Blog Date

Fri, 11/16/2018 - 12:00

How Call Completion Apps Can Help Boost Operator Revenue

saurav — Wed, 12 Dec 2018 06:30:19 +0000

How Call Completion Apps Can Help Boost Operator Revenue saurav Wed, 12/12/2018 - 12:00

We all make calls, including missed calls, sometimes when we run low on talk-time and sometimes just to remind the other party. Often, calls do not go through when the called party does not answer, is busy on another call, is off-line or unavailable, actively disconnects the call, or is in a place with bad network coverage.

No matter what our reasons are, the stakes remain the same for mobile network operators because they provide the necessary infrastructure whether we end up talking or not.

Hence, for all the resources and technical steps (including verifying the authenticity of your number, checking availability, balance, etc.) it implements to connect you to another user, an incomplete call can become a debacle for the network provider.

Therefore, let us understand the features of a call completion app called InstaVoice, which not only benefits the user but also taps the lost revenue of operators.

First, InstaVoice provides a call management dashboard for users to keep track of their missed calls when they were busy, unreachable or if their mobile was switched off.
Users can link multiple numbers over a single InstaVoice account to access missed call alerts and chats from various devices.
InstaVoice can convert your voicemail to text messages with its voice-to-text transcription engine.
Sent something in haste? No problem! With InstaVoice, withdraw outgoing voicemail sent from the app. Once withdrawn, the voicemail is deleted from the recipient’s device.
Meanwhile, it also works across feature phones, and users can manage their missed calls and voicemails via SMS through subscriptions.

Subsequently, operators derive the following benefits.

Missed call alerts also increase the average revenue per user or ARPU by increasing the overall message revenue (in the case of feature phone users).
It reduces customer churn by enhancing the user experience, thereby boosting retention and customer loyalty.
For business users, call completion platforms can be further beneficial for advertisements, wherein they can avail the whitespace on missed call alert SMSes for promotions.
Operators can also use the platform to brand themselves and provide a customized interface to their subscribers.

Call Completion apps like InstaVoice are meeting the needs of consumers and operators by providing innovative missed call, voice SMS, VAS solutions in Ghana, infotainment services in Ghana, infotainment solutions in Ghana, infotainment solutions in Nigeria.

blog image

blog category

Call Completion

Featured Blogs

Blog Date

Thu, 11/15/2018 - 12:00

How a Completion Call App Saved Rita from Being Deported

saurav — Wed, 12 Dec 2018 06:16:40 +0000

How a Completion Call App Saved Rita from Being Deported saurav Wed, 12/12/2018 - 11:46

It is a breezy summer day. Rita is strolling through the cobblestoned streets of Central Amsterdam. A bustling space filled with novel architecture, vibrant shops, whizzing cyclists, alluring canals, and lots of happy faces. No Sunday could get better.

Rita walks past a canal lined with quaint coffee shops. A place called “The Gouda” catches her fancy. She enters and takes a table facing a glass panel and orders a cup of blended coffee. In between long sips, Rita stares down the street and observes the medley of tourists bustling past. A young couple is leaning by a handrail on the bridge. She wonders what place they belong. Something prompts her to dig into her handbag to check for her passport. She misses a heartbeat when she finds it gone. Her flight is in five hours.

Rita abandons her coffee and darts out of the cafe. After paying the bill, she frantically attempts to call her hotel only to realize that she didn’t bother to saving their number. There had been a miscommunication at the reception during checkout, which led her to forget the passport at the counter.

Confused and haggard, she enters the cafe again and takes the same table. It is time to think steadily.

After blankly staring at the phone for a few seconds, an app catches her attention. It shows three missed call notifications from an unknown number. Rita’s colleague had suggested her to download InstaVoice, an app that offers multiple call completion services. It lets the user receive voicemails and missed call notifications if they are either busy or out of network coverge. It becomes evident that the Hotel receptionist had tried calling her. When the call could not get through probably due to poor network, InstaVoice detected it and sent her the missed call notification via restaurant Wi-Fi.

Hoping that the unknown number belongs to her hotel, Rita dashes to the counter and requests to borrow the cashier’s phone, which he gladly offers. The first call attempt is successful, and a familiar voice greets her. It is Markus, the receptionist with whom she had an argumerment during checkout. Rita guiltily remembers slamming the rooms keys on his desk, and clearing her throat explains the situation.

“Hello, Mevrouw Rita. I have your passport intact. Do not bother coming down to the hotel because you do not know the shortcut. Our attendant will bring your passport in 15 minutes. Enjoy your coffee!”

With a broad smile, Rita closes the dialer. The passport will be here in less than half an hour, and there is ample time for lunch. InstaVoice has saved her day. She explores further and finds a panel for voicemail services. Rita is excited to know that she no longer has to dial shortcodes and listen to an automated voice to access voicemails. The dashboard is just like any chat interface. Moreover, the app does not depend on SIM cards. It can work anytime, anywhere across any device that has the app installed. All you need is a WiFi or any internet service provider, and an account.

Somebody clears his throat, and Rita turns around. It is the hotel’s young attendant holding out her passport. Before she can thank him, the boy takes out what looks like a credit card from his shirt pocket. It also belongs to Rita!

blog image

blog category

Call Completion

Featured Blogs

Off

Blog Date

Sun, 11/11/2018 - 12:00

7 Compelling Reasons Why You Need CPaaS

saurav — Wed, 21 Nov 2018 11:48:45 +0000

7 Compelling Reasons Why You Need CPaaS saurav Wed, 11/21/2018 - 17:18

Besides sales, companies continuously strive to deliver the best experiences to their customers. A crucial part of this exercise is maintaining unbroken internal and external communication, but how often do we convey our strategic vision each time we deliver something? Are we sending out the right messages through every point of contact and execution?

We may have the best processes at work, but without contextual communication the scope of customer engagement is limited. This why we need CpaaS.

What is CpaaS?

By definition, Communication Platform as a Service or CPaaS is a cloud-based delivery model that allows organizations to add real-time capabilities such as voice, video, APIs, etc. Following are the ten reasons as to why businesses need CpaaS.

In conclusion, CPaaS is a must-have in today’s highly competitive environment.

Contextual Communication: In a highly competitive digital universe, customers are using various channels of communication, and these channels are no longer exclusive. Switching to a different channel right after the transaction creates a loss of context for the customer. Whereas, a unified interface sustains the engagement with your brand.
Secure Communication Channel: Every business needs to have a communication channel that is compatible with their processes and infrastructure. CPaaS enables a smooth flow of information inside and outside the Organization.
Embedded Communications: CPaaS optimizes workflows and business processes by integrating capabilities such as video and voice through APIs.
Cost-effective: The CPaaS market is flooded with high demand because it supports scalable communication features without relying on high-cost infrastructure.
Real-time Capabilities: With the emergence of data analytics, users can boost their workflow with user engagement metrics.
Leeway for Small Businesses: Smaller organizations are at par in the race to provide the best communication experience to their users, owing to the increasing affordability of CPaaS portals.
Cross-functional Property: Considering that Big Data and AI have become critical components of communication. They support numerous app and upgrades making CPaaS smarter. Automated self-service provide more leverage giving CPaaS the potential to work across sectors.

blog image

blog category

CPaaS

Featured Blogs

Blog Date

Fri, 08/10/2018 - 12:00

Communication Platform

Why you can’t do Without a Cloud-based Call Completion Service?

Tags

How InstaVoice can Tackle the Problem of “Intermediate Providers” in the Rural Call Completion World?

Tags

Never Trust a Monday Traffic without InstaVoice

Tags

Never Miss a Call Again!

How InstaVoice Works

Tags

How Call Completion Apps Can Help Boost Operator Revenue

Tags

How a Completion Call App Saved Rita from Being Deported

Tags

7 Compelling Reasons Why You Need CPaaS

Tags