With technological innovations every year, there’s something new that pops up. Chatbots have been one of the widely debated topics this year. With businesses focusing on optimizing customer experiences, chatbots are predicted to take over human conversations in the coming years to come.
AI and its exponential growth
Technological advancement in artificial intelligence (AI) space has captured the public imagination. But this accelerating pace of innovation comes with an increased state of uncertainty about where AI is headed and how it will impact human interactions. We take a look at how AI is changing that way we communicate and what the future holds.
The rise of chatbots:
The impact of artificial intelligence (AI) on customer service has been one of the widely debated topics in recent years. With the emergence of chatbots, powered by AI, the brand interactions and customer experience have taken a new shape.
Technology has revolutionized the way we communicate. With rich media and interactivity in messaging, brands will be able to increase customer engagement with the use of chatbots and artificial intelligence (AI). Taking a step ahead from SMS, RCS Business Messaging (RBM) is touted to be an emerging player in the mobile messaging space with its ability to reshape and revitalize the way we communicate and therefore will be playing a major role in the future of IP messaging.