Kirusa Konnect is a cloud-based Communications Platform as a Service (CPaas), designed to bolster audience engagement over mobile channels. The Konnect suite is composed of a set of unique voice, messaging and rich media tools to run instant omnichannel communication campaigns. These tools are highly customizable, and complement each other in crafting robust campaigns.
With a self-care portal for communication managers, flexible APIs for developers, and a white-labeled platform for enterprises at carriers, Kirusa Konnect aims to transform the enterprise messaging landscape in Africa.
Konnect’s voice tools include SnapCall – a cloud-based missed call solution using which customers can simply leave a missed call to indicate interest in any product or service. Upon flashing a call on the advertised number, users promptly receive a confirmation SMS with the required information. Konnect’s Interactive Voice Response (IVR) System further complements the voice toolkit by enabling users to directly share feedback, suggestions, and queries with the enterprise. Konnect’s outbound diallers (OBD) are built on a robust infrastructure allowing customizable parameters such as retry-limit, call success, failure action, and more. Konnect’s voice SMS allows people to share voice messages which can be retrieved by the audience anytime.
Konnect’s messaging tools include Inbound SMS as a medium for customers to vote or request information using shortcodes. SMS Tagging is a unique outbound service in Konnect’s suite communication tools. It appends a brand’s communication message in the whitespace of a transactional SMS message. SMS Tagging leverages Kirusa’s massive infrastructure of 100 million monthly outgoing SMS messages, enabling enterprises to segment their outreach campaigns by country and carrier. Konnect’s Outbound SMS allows delivering messages to SMS inboxes of the audience. Smartpush feature of Konnect sends push notifications that pop up on the mobile devices allowing audiences to interact with the message directly.
Konnect APIs offers easy to use message voice and message APIs for developers to create creative and meaningful customer experiences.
Konnect’s rich media bots include RCS having rich media capabilities, cards, suggested replies and easy-bot-integrations, enhances the content delivery and consumption experience for enterprises and audiences alike. Other tools include WhatsApp chat, Viber Chat, Apple Chat.
To learn more, visit the Konnect Portal.