PRESS RELEASE

Kirusa Launches Konnect - An Omnichannel Communications Platform In Rwanda

The platform will enable enterprises in Rwanda to engage with customers through messaging, voice and chatbots

Kigali, Rwanda, December 9, 2019: Kirusa, a global leader in communication solutions over data networks for consumers and enterprises, today announced the launch of Kirusa Konnect in Rwanda. Kirusa Konnect is a cloud-based Communications Platform as a Service (CPaaS) offering for enterprises designed to bolster customer engagement using instant, two-way and interactive communication over multiple channels including messaging, voice and rich media bots.

With the launch of Kirusa Konnect in Rwanda, enterprises will have access to a self-serve portal and a rich set of APIs to conceive, execute and monitor omnichannel communication campaigns using one or more of the following channels and services:

  • IP Messaging and Chatbots: Enterprises can build chatbots to engage with customers over OTT apps and RCS

  • SMS: Enterprises can deliver SMS to users, and users can send SMS and have two-way conversations with enterprises

  • SnapCall: Users can flash a call to get information, express interest, vote or give feedback

  • Interactive Voice Response (IVR): Users can navigate voice prompts and menus to get relevant information or leave feedback

  • Outbound Calls: Schedule outbound calls to users, e.g. for appointment reminders, alerts and OTPs

  • REST APIs: Use APIs to incorporate the communication channels within applications

The popularity of OTT messaging apps such as WhatsApp, Messenger, iMessage, Viber, Telegram, and the incorporation of RCS within the Android Messages app is leading to a paradigm shift in enterprise messaging. Enterprises are adopting IP messaging as it provides a rich media experience while also reducing the cost of customer care. With access to multiple RCS and OTT messaging platforms, Kirusa Konnect helps enterprises move into the world of IP messaging.

Kirusa Konnect is made available in Rwanda through a partnership with Airtel Rwanda. Airtel is making various messaging and voice channels available to enterprises, using the Konnect platform.

The Konnect platform is already available in other countries, including Nigeria and Ghana. Kirusa Konnect services are targeted at all enterprises, including banks, e-commerce retailers, mobile app developers, educational institutions, government organizations, hospitals, travel companies, religious organizations and NGOs.

Amit Chawla, Managing Director, Airtel Rwanda said, “We are pleased to partner with Kirusa to launch Konnect in Rwanda. There is a huge demand for messaging and voice solutions, and by integrating Kirusa Konnect into our network, we are making it easy for a large set of aspiring and established businesses to leverage the power of mobile.”

Inderpal Singh Mumick, Founder, Chairman & CEO, Kirusa said, “Our expansion into Rwanda underlies our commitment to serve the enterprises in Africa using local partnerships and presence. Along with the platform, we also bring the local expertise from running the communication channels for thousands of African businesses and the expertise to build chatbots.”

Enterprises looking to use Kirusa Konnect services can go to  konnect.kirusa.com.

About Kirusa

Kirusa is reimagining messaging and voice in the data era. Embracing the paradigm shift in enterprise messaging, we are helping enterprises plan and implement IP messaging strategies that create exciting possibilities for customer engagement. Kirusa’s technology and connectivity to OTT messaging platforms and RCS providers and carriers, including Google, enables enterprises to build and deploy chatbots. Enterprises can use these chatbots to have conversations with their customers with rich media, natural language processing, and machine learning, over OTT messaging apps, and the built-in Android messages app using RCS. Our solutions include Kirusa Konnect™, an omnichannel Communications Platform as a Service (CPaaS) for enterprises that helps bolster brand-customer engagement with chatbots, IP messaging, SMS and voice; InstaVoice®, a unique call completion solution that provides visual voicemails and missed calls, and helps mobile carriers monetize missed calls in their networks; InstaVoice ReachMe, a smartphone app using voice over data to provide inexpensive voice roaming and virtual numbers; and Kirusa Channels, a platform that allows fans to connect with their favorite celebrities. Thousands of enterprises and over a hundred million users benefit from our solutions. We have partnerships with over fifty mobile carriers and are also a Jibe Messaging partner. Kirusa’s solutions are built on its patented technology and highly reliable, scalable multimodal and cloud platforms, which manage over 3 billion transactions and over 100 million active users every month. Headquartered in New Jersey and led by an experienced team of mobile technologists, Kirusa has offices in three continents. For more information, visit www.kirusa.com.

PRESS RELEASE

9mobile Voicemail Launch

LAGOS, NIGERIA AND CAPE TOWN, SOUTH AFRICA (PRWEB) NOVEMBER 14, 2019

Lagos, Nigeria and AfricaCom, Cape Town, South Africa, November 14, 2019: 9mobile, a leading telecom operator in Nigeria, in partnership with Kirusa, a global leader in messaging and voice solutions over data networks, today announced the launch of the 9mobile InstaVoice Agent over RCS (Rich Communication Services) for its subscribers in Nigeria, becoming the first carrier worldwide to offer voicemail and missed call alerts over RCS. InstaVoice is a unique cloud-based, call completion solution offered by Kirusa that enables users to receive and send voicemails, missed call alerts, Voice SMS and notification of reachability. So far, this service was offered to 9mobile subscribers over the SMS and Voice channels, as well as over a smartphone app. With this launch, Nigerians can access InstaVoice over RCS, a new and innovative channel to receive voicemail and missed call alerts.

Touted as the next-generation native messaging evolution, RCS is an update to SMS, offering features for enhanced smartphone messaging such as high-resolution photo and video sharing, location sharing, group chats, read receipts, etc., all of which was not available on SMS. 9mobile is the first operator in Nigeria to launch RCS, and the first operator in the world to provide voicemail and missed call alert service using an RCS Agent. This launch not only transforms how users experience InstaVoice, receiving voicemail and missed call alerts instantly on RCS; but also represents 9mobile’s initiative to improve the user experience for all 9mobile services using RCS. 9mobile offers the InstaVoice service free to all users, and the InstaVoice RCS Agent will be available free of any charges as well.

The InstaVoice RCS Agent allows users to view and listen to their voicemails from within the messages app, without the need to dial into an IVR, or the need to download a mobile app. Users receive instant notifications with the photo of the sender when they get a voicemail or a missed call, and get several options, including calling back, converting voicemail to text, and listening to voicemail, simply by clicking a button in the RCS message. Users can also set up or edit their profiles, including names and photos, from within the messages app.

“We are excited to pioneer the launch of RCS in Nigeria and to introduce the RCS channel for enterprises to communicate with their customers. RCS provides a natural channel for us to upgrade our own services, and we are pleased to partner with Kirusa to offer voicemail and missed calls over RCS. We believe this will further enhance the usage and adoption of voicemail in Nigeria, giving users unmatched convenience and value,” said Bola Afuye, Head of Digital Media, 9mobile.

Kirusa is a Jibe Messaging Partner. Jason Choy, Director Communications Product Partnerships, EMEA, Google said, "We are excited to see Kirusa and 9mobile leading the way by launching the first RCS agent in Nigeria on Google's RCS MaaP platform. Bringing modern messaging to everyone on Android is important to us and we look forward to supporting Kirusa and 9mobile further."

Inderpal Singh Mumick, Founder, Chairman and CEO of Kirusa said, “We are glad that 9mobile is launching the RCS channel for the popular InstaVoice service in Nigeria. Any 9mobile user enabled for RCS can now get their missed calls and voicemails over RCS, enhancing their user experience, and familiarizing them to the additional value of RCS Business Messaging.”

With over 100 million monthly active users and more than 150 billion calls managed till date, InstaVoice is the most preferred call completion solution, trusted by dozens of carriers across the globe. InstaVoice provides many industry-leading features, including a mobile app to view missed calls and listen to voicemails to multiple phone numbers owned by the user, seeing your outgoing voicemails, ability to withdraw voicemails, and transcription for the conversion of voicemails to text.

About 9mobile
Emerging Markets Telecommunication Services Limited (EMTS), trading as ‘9mobile’, is a Nigerian private limited liability company licensed by the Nigerian Communications Commission (NCC) to provide a broad range of telecommunication services including voice and data services across the country. Formerly trading as Etisalat Nigeria, 9mobile commenced commercial operations in October 2008.

In our over 11 years of operations, 9mobile has established a reputation for best-in-class Quality of Service (QoS), innovation and exceptional customer experience among mobile network operators (MNOs) in Nigeria. 9mobile has been at the forefront of technological innovations including high definition voice enhancements and digital business solutions. At 9mobile, innovation is not just a buzz word; it’s about how we make people’s lives more meaningful and devise new ways to solve existing problems. As an environmentally responsible brand, our Environmental Management System (EMS) was certified to ISO 14001:2004 Standard in the first quarter of 2017, making 9mobile the first (MNO) to achieve this certification in Nigeria.

In July 2017, we launched our new brand identity – 9mobile, reflecting the bold and creative attributes we share with our valued subscribers especially the vibrant youth segment. Our new name represents our authentic Nigerian heritage, Afro-centricity, and our evolution over a decade of operations. For more information, visit http://www.9mobile.com.ng.

About Kirusa
Kirusa is reimagining messaging and voice in the data era. Embracing the paradigm shift in enterprise messaging, we are helping enterprises plan and implement IP messaging strategies that create exciting possibilities for customer engagement. Kirusa’s technology and connectivity to OTT messaging platforms and RCS providers and carriers, including Google, enables enterprises to build and deploy chatbots. Enterprises can use these chatbots to have conversations with their customers with rich media, natural language processing, and machine learning, over OTT messaging apps, and the built-in Android messages app using RCS. Our solutions include Kirusa Konnect™, an omnichannel Communications Platform as a Service (CPaaS) for enterprises that helps bolster brand-customer engagement with chatbots, IP messaging, SMS and voice; InstaVoice®, a unique call completion solution that provides visual voicemails and missed calls, and helps mobile carriers monetize missed calls in their networks; InstaVoice ReachMe, a smartphone app using voice over data to provide inexpensive voice roaming and virtual numbers; and Kirusa Channels, a platform that allows fans to connect with their favorite celebrities. Thousands of enterprises and over a hundred million users benefit from our solutions. We have partnerships with over fifty mobile carriers. Kirusa’s solutions are built on its patented technology and highly reliable, scalable multimodal and cloud platforms, which manage over 3 billion transactions and over 100 million active users every month. Headquartered in New Jersey and led by an experienced team of mobile technologists, Kirusa has offices in three continents. For more information, visit http://www.kirusa.com.

PRESS RELEASE

9mobile Customer Care on RCS Launch

LAGOS, NIGERIA AND CAPE TOWN, SOUTH AFRICA (PRWEB) NOVEMBER 15, 2019

Lagos, Nigeria and AfricaCom, Cape Town, South Africa, November 15, 2019: 9mobile, a leading telecom operator in Nigeria, today announced the launch of the first customer care service over RCS (Rich Communication Services) in Africa. RCS is the evolution of SMS, offering interactive and engaging capabilities for Android users. With this launch, 9mobile subscribers will experience an innovative and personalised customer care service that will provide support and deliver important notifications on RCS. For example, subscribers can check airtime balance, data balance and details of previous transactions through the RCS bot, which will share instant responses for the queries asked.

Touted as the next-generation native messaging evolution, RCS is an update to SMS, offering features for enhanced smartphone messaging such as high-resolution photo and video sharing, location sharing, group chats, read receipts, etc., all of which were not available on SMS. 9mobile is the first operator in Nigeria to launch RCS, and the first operator in Africa to provide customer care using an RCS bot. This launch not only transforms the user experience for enhanced customer care support; but also exemplifies how different 9mobile services can offer improved user experiences in the future using RCS. Consumers are looking for efficient, convenient, prompt and helpful customer care service for the resolution of their queries and issues, and RCS is a perfect channel to deliver the same. The rich media, buttons and suggested response capabilities of RCS Business Messaging enables 9mobile to provide an interactive conversational user interface, with quick and immediate responses for common queries or issues faced by subscribers, all from within the standard built-in messaging app already on the phone of the subscribers. Also, unlike live customer support centres operating within limited time schedules, customer care over RCS is available 24x7.

Bola Afuye, Head, Digital Media, 9mobile said, “We launched RCS last month, and it is only natural that we move our own services, including customer care, to utilize the power of this new messaging channel. Kirusa has been a very supportive and competent partner to help us deliver on our RCS vision.”

Akinwale Goodluck, Head of Sub-Saharan Africa at the GSMA said, “Mobile operators around the world are offering RCS messaging services based on open industry specifications. We are committed to fostering rich partnerships for the delivery of digital services for consumers and businesses. We encourage the realization of these partnerships across the region, connecting everything and everyone to a better future.”

“We are delighted to have had the opportunity to help 9mobile to create the first RCS bot for customer care in Africa. Providing customer care service through RCS empowers 9mobile to innovate and lead the way for introducing the latest technologies for improving user’s experience and overall satisfaction with 9mobile,” said Inderpal Singh Mumick, Founder, Chairman and CEO of Kirusa.

The customer care bot, named my9mobile, is built by Kirusa, a global leader in messaging and voice solutions over data networks, using its Kirusa Konnect™ platform. 9mobile expects to continually add new features and further enhance the my9mobile bot, as well as provide highly personalised conversations using Artificial Intelligence and Machine Learning. Along with these benefits, it will also help reduce the overall costs for 9mobile by significantly bringing down labour, IT and operational costs.

About 9mobile
Emerging Markets Telecommunication Services Limited (EMTS), trading as ‘9mobile’, is a Nigerian private limited liability company licensed by the Nigerian Communications Commission (NCC) to provide a broad range of telecommunication services including voice and data services across the country. Formerly trading as Etisalat Nigeria, 9mobile commenced commercial operations in October 2008.

In our over 11 years of operations, 9mobile has established a reputation for best-in-class Quality of Service (QoS), innovation and exceptional customer experience among mobile network operators (MNOs) in Nigeria. 9mobile has been at the forefront of technological innovations including high definition voice enhancements and digital business solutions. At 9mobile, innovation is not just a buzz word; it’s about how we make people’s lives more meaningful and devise new ways to solve existing problems. As an environmentally responsible brand, our Environmental Management System (EMS) was certified to ISO 14001:2004 Standard in the first quarter of 2017, making 9mobile the first (MNO) to achieve this certification in Nigeria.

In July 2017, we launched our new brand identity – 9mobile, reflecting the bold and creative attributes we share with our valued subscribers especially the vibrant youth segment. Our new name represents our authentic Nigerian heritage, Afro-centricity, and our evolution over a decade of operations. For more information, visit http://www.9mobile.com.ng.

About the GSMA
The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators and nearly 400 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Barcelona, Los Angeles and Shanghai, as well as the Mobile 360 Series of regional conferences.

For more information, please visit the GSMA corporate website at http://www.gsma.com. Follow the GSMA on Twitter: @GSMA.

About Kirusa
Kirusa is reimagining messaging and voice in the data era. Embracing the paradigm shift in enterprise messaging, we are helping enterprises plan and implement IP messaging strategies that create exciting possibilities for customer engagement. Kirusa’s technology and connectivity to OTT messaging platforms and RCS providers and carriers, including Google, enables enterprises to build and deploy chatbots. Enterprises can use these chatbots to have conversations with their customers with rich media, natural language processing, and machine learning, over OTT messaging apps, and the built-in Android messages app using RCS. Our solutions include Kirusa Konnect™, an omnichannel Communications Platform as a Service (CPaaS) for enterprises that helps bolster brand-customer engagement with chatbots, IP messaging, SMS and voice; InstaVoice®, a unique call completion solution that provides visual voicemails and missed calls, and helps mobile carriers monetize missed calls in their networks; InstaVoice ReachMe, a smartphone app using voice over data to provide inexpensive voice roaming and virtual numbers; and Kirusa Channels, a platform that allows fans to connect with their favorite celebrities. Thousands of enterprises and over a hundred million users benefit from our solutions. We have partnerships with over fifty mobile carriers and are also a Jibe Messaging partner. Kirusa’s solutions are built on its patented technology and highly reliable, scalable multimodal and cloud platforms, which manage over 3 billion transactions and over 100 million active users every month. Headquartered in New Jersey and led by an experienced team of mobile technologists, Kirusa has offices in three continents. For more information, visit http://www.kirusa.com.

PRESS RELEASE

9mobile Launches Customer Care on RCS, Transforming How Users Communicate with 9mobile

The RCS Agent for customer care, built by Kirusa, is the first such bot launched anywhere in Africa, enabling 9mobile subscribers in Nigeria to get customer support via RCS

Lagos, Nigeria and AfricaCom, Cape Town, South Africa, November 15, 2019: 9mobile, a leading telecom operator in Nigeria, today announced the launch of the first customer care service over RCS (Rich Communication Services) in Africa. RCS is the evolution of SMS, offering interactive and engaging capabilities for Android users. With this launch, 9mobile subscribers will experience an innovative and personalised customer care service that will provide support and deliver important notifications on RCS. For example, subscribers can check airtime balance, data balance and details of previous transactions through the RCS bot, which will share instant responses for the queries asked.

Touted as the next-generation native messaging evolution, RCS is an update to SMS, offering features for enhanced smartphone messaging such as high-resolution photo and video sharing, location sharing, group chats, read receipts, etc., all of which were not available on SMS. 9mobile is the first operator in Nigeria to launch RCS, and the first operator in Africa to provide customer care using an RCS bot. This launch not only transforms the user experience for enhanced customer care support; but also exemplifies how different 9mobile services can offer improved user experiences in the future using RCS. Consumers are looking for efficient, convenient, prompt and helpful customer care service for the resolution of their queries and issues, and RCS is a perfect channel to deliver the same. The rich media, buttons and suggested response capabilities of RCS Business Messaging enables 9mobile to provide an interactive conversational user interface, with quick and immediate responses for common queries or issues faced by subscribers, all from within the standard built-in messaging app already on the phone of the subscribers. Also, unlike live customer support centres operating within limited time schedules, customer care over RCS is available 24x7.

Bola Afuye, Head, Digital Media, 9mobile said, “We launched RCS last month, and it is only natural that we move our own services, including customer care, to utilize the power of this new messaging channel. Kirusa has been a very supportive and competent partner to help us deliver on our RCS vision.”

Akinwale Goodluck, Head of Sub-Saharan Africa at the GSMA said, “Mobile operators around the world are offering RCS messaging services based on open industry specifications. We are committed to fostering rich partnerships for the delivery of digital services for consumers and businesses. We encourage the realization of these partnerships across the region, connecting everything and everyone to a better future.”

“We are delighted to have had the opportunity to help 9mobile to create the first RCS bot for customer care in Africa. Providing customer care service through RCS empowers 9mobile to innovate and lead the way for introducing the latest technologies for improving user’s experience and overall satisfaction with 9mobile,” said Inderpal Singh Mumick, Founder, Chairman and CEO of Kirusa.

The customer care bot, named my9mobile, is built by Kirusa, a global leader in messaging and voice solutions over data networks, using its Kirusa Konnect™ platform. 9mobile expects to continually add new features and further enhance the my9mobile bot, as well as provide highly personalised conversations using Artificial Intelligence and Machine Learning. Along with these benefits, it will also help reduce the overall costs for 9mobile by significantly bringing down labour, IT and operational costs.

About 9mobile

Emerging Markets Telecommunication Services Limited (EMTS), trading as ‘9mobile’, is a Nigerian private limited liability company licensed by the Nigerian Communications Commission (NCC) to provide a broad range of telecommunication services including voice and data services across the country. Formerly trading as Etisalat Nigeria, 9mobile commenced commercial operations in October 2008.

In our over 11 years of operations, 9mobile has established a reputation for best-in-class Quality of Service (QoS), innovation and exceptional customer experience among mobile network operators (MNOs) in Nigeria. 9mobile has been at the forefront of technological innovations including high definition voice enhancements and digital business solutions. At 9mobile, innovation is not just a buzz word; it’s about how we make people’s lives more meaningful and devise new ways to solve existing problems. As an environmentally responsible brand, our Environmental Management System (EMS) was certified to ISO 14001:2004 Standard in the first quarter of 2017, making 9mobile the first (MNO) to achieve this certification in Nigeria.

In July 2017, we launched our new brand identity – 9mobile, reflecting the bold and creative attributes we share with our valued subscribers especially the vibrant youth segment. Our new name represents our authentic Nigerian heritage, Afro-centricity, and our evolution over a decade of operations. For more information, visit www.9mobile.com.ng.

About the GSMA

The GSMA represents the interests of mobile operators worldwide, uniting more than 750 operators and nearly 400 companies in the broader mobile ecosystem, including handset and device makers, software companies, equipment providers and internet companies, as well as organisations in adjacent industry sectors. The GSMA also produces the industry-leading MWC events held annually in Barcelona, Los Angeles and Shanghai, as well as the Mobile 360 Series of regional conferences. For more information, please visit the GSMA corporate website at www.gsma.com. Follow the GSMA on Twitter: @GSMA.

About Kirusa

Kirusa is reimagining messaging and voice in the data era. Embracing the paradigm shift in enterprise messaging, we are helping enterprises plan and implement IP messaging strategies that create exciting possibilities for customer engagement. Kirusa’s technology and connectivity to OTT messaging platforms and RCS providers and carriers, including Google, enables enterprises to build and deploy chatbots. Enterprises can use these chatbots to have conversations with their customers with rich media, natural language processing, and machine learning, over OTT messaging apps, and the built-in Android messages app using RCS. Our solutions include Kirusa Konnect™, an omnichannel Communications Platform as a Service (CPaaS) for enterprises that helps bolster brand-customer engagement with chatbots, IP messaging, SMS and voice; InstaVoice®, a unique call completion solution that provides visual voicemails and missed calls, and helps mobile carriers monetize missed calls in their networks; InstaVoice ReachMe, a smartphone app using voice over data to provide inexpensive voice roaming and virtual numbers; and Kirusa Channels, a platform that allows fans to connect with their favorite celebrities. Thousands of enterprises and over a hundred million users benefit from our solutions. We have partnerships with over fifty mobile carriers and are also a Jibe Messaging partner. Kirusa’s solutions are built on its patented technology and highly reliable, scalable multimodal and cloud platforms, which manage over 3 billion transactions and over 100 million active users every month. Headquartered in New Jersey and led by an experienced team of mobile technologists, Kirusa has offices in three continents. For more information, visit www.kirusa.com.

PRESS RELEASE

9mobile Launches Voicemail and Missed Call Alerts on RCS, Transforming How Users Experience 9mobile Services

The InstaVoice® RCS Agent, offered in partnership with Kirusa, enables 9mobile subscribers in Nigeria to experience voicemail and missed call alerts via RCS
Leads innovation with the world’s first voicemail and missed call service over RCS

Lagos, Nigeria and AfricaCom, Cape Town, South Africa, November 14, 2019: 9mobile, a leading telecom operator in Nigeria, in partnership with Kirusa, a global leader in messaging and voice solutions over data networks, today announced the launch of the 9mobile InstaVoice Agent over RCS (Rich Communication Services) for its subscribers in Nigeria, becoming the first carrier worldwide to offer voicemail and missed call alerts over RCS. InstaVoice is a unique cloud-based, call completion solution offered by Kirusa that enables users to receive and send voicemails, missed call alerts, Voice SMS and notification of reachability. So far, this service was offered to 9mobile subscribers over the SMS and Voice channels, as well as over a smartphone app. With this launch, Nigerians can access InstaVoice over RCS, a new and innovative channel to receive voicemail and missed call alerts.

Touted as the next-generation native messaging evolution, RCS is an update to SMS, offering features for enhanced smartphone messaging such as high-resolution photo and video sharing, location sharing, group chats, read receipts, etc., all of which was not available on SMS. 9mobile is the first operator in Nigeria to launch RCS, and the first operator in the world to provide voicemail and missed call alert service using an RCS Agent. This launch not only transforms how users experience InstaVoice, receiving voicemail and missed call alerts instantly on RCS; but also represents 9mobile’s initiative to improve the user experience for all 9mobile services using RCS. 9mobile offers the InstaVoice service free to all users, and the InstaVoice RCS Agent will be available free of any charges as well.

The InstaVoice RCS Agent allows users to view and listen to their voicemails from within the messages app, without the need to dial into an IVR, or the need to download a mobile app. Users receive instant notifications with the photo of the sender when they get a voicemail or a missed call, and get several options, including calling back, converting voicemail to text, and listening to voicemail, simply by clicking a button in the RCS message. Users can also set up or edit their profiles, including names and photos, from within the messages app.

“We are excited to pioneer the launch of RCS in Nigeria and to introduce the RCS channel for enterprises to communicate with their customers. RCS provides a natural channel for us to upgrade our own services, and we are pleased to partner with Kirusa to offer voicemail and missed calls over RCS. We believe this will further enhance the usage and adoption of voicemail in Nigeria, giving users unmatched convenience and value,” said Bola Afuye, Head of Digital Media, 9mobile.

Kirusa is a Jibe Messaging Partner. Jason Choy, Director Communications Product Partnerships, EMEA, Google said, "We are excited to see Kirusa and 9mobile leading the way by launching the first RCS agent in Nigeria on Google's RCS MaaP platform. Bringing modern messaging to everyone on Android is important to us and we look forward to supporting Kirusa and 9mobile further."

Inderpal Singh Mumick, Founder, Chairman and CEO of Kirusa said, “We are glad that 9mobile is launching the RCS channel for the popular InstaVoice service in Nigeria. Any 9mobile user enabled for RCS can now get their missed calls and voicemails over RCS, enhancing their user experience, and familiarizing them to the additional value of RCS Business Messaging.”

With over 100 million monthly active users and more than 150 billion calls managed till date, InstaVoice is the most preferred call completion solution, trusted by dozens of carriers across the globe. InstaVoice provides many industry-leading features, including a mobile app to view missed calls and listen to voicemails to multiple phone numbers owned by the user, seeing your outgoing voicemails, ability to withdraw voicemails, and transcription for the conversion of voicemails to text.

About 9mobile

Emerging Markets Telecommunication Services Limited (EMTS), trading as ‘9mobile’, is a Nigerian private limited liability company licensed by the Nigerian Communications Commission (NCC) to provide a broad range of telecommunication services including voice and data services across the country. Formerly trading as Etisalat Nigeria, 9mobile commenced commercial operations in October 2008.

In our over 11 years of operations, 9mobile has established a reputation for best-in-class Quality of Service (QoS), innovation and exceptional customer experience among mobile network operators (MNOs) in Nigeria. 9mobile has been at the forefront of technological innovations including high definition voice enhancements and digital business solutions. At 9mobile, innovation is not just a buzz word; it’s about how we make people’s lives more meaningful and devise new ways to solve existing problems. As an environmentally responsible brand, our Environmental Management System (EMS) was certified to ISO 14001:2004 Standard in the first quarter of 2017, making 9mobile the first (MNO) to achieve this certification in Nigeria.

In July 2017, we launched our new brand identity – 9mobile, reflecting the bold and creative attributes we share with our valued subscribers especially the vibrant youth segment. Our new name represents our authentic Nigerian heritage, Afro-centricity, and our evolution over a decade of operations. For more information, visit www.9mobile.com.ng.

About Kirusa

Kirusa is reimagining messaging and voice in the data era. Embracing the paradigm shift in enterprise messaging, we are helping enterprises plan and implement IP messaging strategies that create exciting possibilities for customer engagement. Kirusa’s technology and connectivity to OTT messaging platforms and RCS providers and carriers, including Google, enables enterprises to build and deploy chatbots. Enterprises can use these chatbots to have conversations with their customers with rich media, natural language processing, and machine learning, over OTT messaging apps, and the built-in Android messages app using RCS. Our solutions include Kirusa Konnect™, an omnichannel Communications Platform as a Service (CPaaS) for enterprises that helps bolster brand-customer engagement with chatbots, IP messaging, SMS and voice; InstaVoice®, a unique call completion solution that provides visual voicemails and missed calls, and helps mobile carriers monetize missed calls in their networks; InstaVoice ReachMe, a smartphone app using voice over data to provide inexpensive voice roaming and virtual numbers; and Kirusa Channels, a platform that allows fans to connect with their favorite celebrities. Thousands of enterprises and over a hundred million users benefit from our solutions. We have partnerships with over fifty mobile carriers and are also a Jibe Messaging partner. Kirusa’s solutions are built on its patented technology and highly reliable, scalable multimodal and cloud platforms, which manage over 3 billion transactions and over 100 million active users every month. Headquartered in New Jersey and led by an experienced team of mobile technologists, Kirusa has offices in three continents. For more information, visit www.kirusa.com.

PRESS RELEASE

Kirusa Konnect Poised to Enable Businesses in Ghana and Nigeria Reach More Customers Effectively

Ghana / Nigeria, November 11, 2019: Kirusa, a global leader in communication solutions over data networks for consumers and enterprises, has reiterated that one of its key products, Kirusa Konnect, a cloud-based Communications Platform as a Service (CPaaS) is poised to bolster customer engagement for enterprises in Ghana and Nigeria. Kirusa Konnect was developed to support businesses with the most appropriate communication tools and enable them to connect and reach more customers effectively.

Kirusa Konnect, a self-serve portal, provides businesses with capabilities to engage with their customers over mobile channels through messaging, voice and rich media tools. The platform enables instant, two-way and interactive communication. The omnichannel framework of Kirusa Konnect allows businesses to conceive, execute and monitor customized communication campaigns. Businesses can mix and match from the following channels supported by Kirusa Konnect:

  • IP Messaging and Chatbots: Enterprises can build chatbots to engage with customers over OTT apps and RCS
  • SMS: Enterprises can deliver SMS messages to users, and users can send SMS messages and have two-way conversations with enterprises
  • SnapCall: Users can flash a call to get information, express interest, vote or give feedback
  • Interactive Voice Response (IVR): Users can navigate voice prompts and menus to get relevant information or leave feedback
  • Outbound Calls: Schedule outbound calls to users, e.g. for appointment reminders, alerts and OTPs
  • REST APIs: Use APIs to incorporate the communication channels within applications

Large, medium and small-scale enterprises including, financial institutions, telecom operators, hospitals, travel companies, educational institutions, e-commerce companies, retailers, religious organisations, NGOs and government organisations in Ghana and Nigeria are using Kirusa Konnect to engage with customers using chatbots over RCS and OTT messaging apps to send OTPs, appointment and payment reminders, alerts and important announcements, to collect feedback, educate users, provide access to content, do surveys, manage voting, and much more.

According to the Founder and CEO of Kirusa, Inderpal Singh Mumick, “The main objective of Kirusa Konnect is to make it easier for businesses to connect and interact with their existing customers and reach new customers, through efficient and highly cost-effective ways.”

The Country Manager for Kirusa in Ghana, Michael Grantson explained: “Our cloud architecture and integration with all the mobile operators in Ghana enables businesses to run instant, two-way and omnichannel communication campaigns over voice,messaging and rich media bots.”

Kirusa continues to provide communication solutions over data networks across the African continent, serving the needs of thousands of brands, in partnership with over 50 mobile operators. It has more than 100 million monthly active users with over 3 billion monthly transactions. Kirusa is at the forefront of leveraging data networks to transform messaging and voice.

PRESS RELEASE

Kirusa Konnect Poised to Enable Businesses in Ghana and Nigeria Reach More Customers Effectively

Ghana / Nigeria, November 11, 2019: Kirusa, a global leader in communication solutions over data networks for consumers and enterprises, has reiterated that one of its key products, Kirusa Konnect, a cloud-based Communications Platform as a Service (CPaaS) is poised to bolster customer engagement for enterprises in Ghana and Nigeria. Kirusa Konnect was developed to support businesses with the most appropriate communication tools and enable them to connect and reach more customers effectively.

Kirusa Konnect, a self-serve portal, provides businesses with capabilities to engage with their customers over mobile channels through messaging, voice and rich media tools. The platform enables instant, two-way and interactive communication. The omnichannel framework of Kirusa Konnect allows businesses to conceive, execute and monitor customized communication campaigns. Businesses can mix and match from the following channels supported by Kirusa Konnect:

 

  • IP Messaging and Chatbots: Enterprises can build chatbots to engage with customers over OTT apps and RCS
  • SMS: Enterprises can deliver SMS messages to users, and users can send SMS messages and have two-way conversations with enterprises
  • SnapCall: Users can flash a call to get information, express interest, vote or give feedback
  • Interactive Voice Response (IVR): Users can navigate voice prompts and menus to get relevant information or leave feedback
  • Outbound Calls: Schedule outbound calls to users, e.g. for appointment reminders, alerts and OTPs
  • REST APIs: Use APIs to incorporate the communication channels within applications

 

Large, medium and small-scale enterprises including, financial institutions, telecom operators, hospitals, travel companies, educational institutions, e-commerce companies, retailers, religious organisations, NGOs and government organisations in Ghana and Nigeria are using Kirusa Konnect to engage with customers using chatbots over RCS and OTT messaging apps to send OTPs, appointment and payment reminders, alerts and important announcements, to collect feedback, educate users, provide access to content, do surveys, manage voting, and much more.

According to the Founder and CEO of Kirusa, Inderpal Singh Mumick, “The main objective of Kirusa Konnect is to make it easier for businesses to connect and interact with their existing customers and reach new customers, in efficient and highly cost-effective ways.”

The Country Manager for Kirusa in Ghana, Michael Grantson explained: “Our cloud architecture and integration with all the mobile operators in Ghana enables businesses to run instant, two-way and omnichannel communication campaigns over voice, messaging and rich media bots.”

Kirusa continues to provide communication solutions over data networks across the African continent, serving the needs of thousands of brands, in partnership with over 50 mobile operators. It has more than 100 million monthly active users with over 3 billion monthly transactions. Kirusa is at the forefront of leveraging data networks to transform messaging and voice.

About Kirusa

Kirusa is reimagining messaging and voice in the data era. Embracing the paradigm shift in enterprise messaging, we are helping enterprises plan and implement IP messaging strategies that create exciting possibilities for customer engagement. Kirusa’s technology and connectivity to OTT messaging platforms and RCS providers and carriers, including Google, enables enterprises to build and deploy chatbots. Enterprises can use these chatbots to have conversations with their customers with rich media, natural language processing, and machine learning, over OTT messaging apps, and the built-in Android messages app using RCS.

Our solutions include Kirusa Konnect™, an omnichannel Communications Platform as a Service (CPaaS) for enterprises that helps bolster brand-customer engagement with chatbots, IP messaging, SMS and voice; InstaVoice®, a unique call completion solution that provides visual voicemails and missed calls, and helps mobile carriers monetize missed calls in their networks; InstaVoice ReachMe, a smartphone app using voice over data to provide inexpensive voice roaming and virtual numbers; and Kirusa Channels, a platform that allows fans to connect with their favorite celebrities. Thousands of enterprises and over a hundred million users benefit from our solutions. We have partnerships with over fifty mobile carriers and are also a Jibe Messaging partner. Kirusa’s solutions are built on its patented technology and highly reliable, scalable multimodal and cloud platforms, which manage over 3 billion transactions and over 100 million active users every month. Headquartered in New Jersey and led by an experienced team of mobile technologists, Kirusa has offices in three continents. For more information, visit www.kirusa.com.

PRESS RELEASE

Kirusa offers modern communication solutions for individuals and businesses in Ghana and Nigeria

26th September 2019, Lagos-Nigeria: Kirusa, a global leader in messaging and voice solutions over data networks, with an experience of having handled over 150 billion messaging and voice transactions in the last decade, is making available modern communication solutions relevant for businesses and consumers in Ghana and Nigeria.

Kirusa has been working in collaboration with 50+ telecom network partners and 1,000+ notable organisations and brands. It has more than 100 million monthly active users with over 3 billion monthly transactions from the emerging markets of Africa, Asia and Latin America. Kirusa is at the forefront of leveraging data networks to transform messaging and voice. Kirusa has products and services that cater to businesses, developers, telecom operators and anyone who uses a phone.

Since its inception in 2001, Kirusa continues to introduce innovations and technologies that define the next generation telecom experience. Kirusa offers the following products and services:

  • Kirusa Konnect: An omnichannel Communications Platform as a Service (CPaaS) for enterprises that helps bolster brand-customer engagement with chatbots, IP messaging, SMS and voice

  • InstaVoice: A unique cloud-based, call completion solution that enables users to get voicemails, missed call alerts, and notification of reachability. It helps mobile carriers monetize missed calls in their networks

  • Kirusa Channels: An exclusive celebrity-fan engagement platform that allows fans to connect with their favorite celebrities

“With 1.6 billion users of WhatsApp, 1 billion iMessage users and over 300 million RCS users, data messaging is taking over how we communicate, and Kirusa is helping shape the new content and enhance communication using these newer channels. Nigerian and Ghanaian markets are very important to us. With a combined population of over 200 million people, we are poised to help businesses and consumers in these markets get more value and result from every communication they make,” expresses Inderpal Singh Mumick, Kirusa’s Founder, Chairman and CEO.

Kirusa is headquartered in New Jersey and has a local presence across the African continent, including in Ghana and Nigeria. Recognised as a market leader, Kirusa has several accolades to its credit. In 2014, InstaVoice was a finalist for the Best Mobile App category of the AfricaCom Awards, and in 2017, Kirusa Konnect won the Outstanding Enterprise Solution for West AfricaCom Awards. The Smart Techie magazine rated Kirusa as one of the top 25 emerging technology companies in 2015. siTech20 (Silicon India) 2014 named Kirusa as one of the 20 Most Promising Technology Companies founded by Indians in the US and in 2015, InstaVoice won the Best Mobile App in the NJTC Mobile Apps Forum. The Asian American Business Development Center in 2017, listed Kirusa’s CEO as one of the top 50 Outstanding Asian Americans in Businesses.

About Kirusa

Kirusa is reimagining messaging and voice in the data era. Embracing the paradigm shift in enterprise messaging, we are helping enterprises plan and implement IP messaging strategies that create exciting possibilities for customer engagement. Kirusa’s technology and connectivity to OTT messaging platforms and RCS providers and carriers, including Google, enables enterprises to build and deploy chatbots. Enterprises can use these chatbots to have conversations with their audience with rich media, natural language processing, and machine learning, over OTT messaging apps, and the built-in Android messages app using RCS.

Our solutions include  Kirusa Konnect™ , an omnichannel Communications Platform as a Service (CPaaS) for enterprises that helps bolster brand-customer engagement with chatbots, IP messaging, SMS and voice;  InstaVoice® , a unique call completion solution that provides visual voicemail, missed calls, availability and ring, and helps mobile carriers monetize missed calls in their networks;  InstaVoice ReachMe , a smartphone app using voice over data to provide inexpensive voice roaming and virtual numbers; and  Kirusa Channels , a platform that allows fans to connect with their favorite celebrities. Thousands of enterprises and over a hundred million users benefit from our solutions. We have partnerships with over fifty mobile carriers. Kirusa’s solutions are built on its patented technology and highly reliable, scalable multimodal and cloud platforms, which manage over 3 billion transactions and over 100 million active users every month. Headquartered in New Jersey and led by an experienced team of mobile technologists, Kirusa has offices in three continents. For more information, visit  www.kirusa.com.

For more enquiries, please contact:
Claudia Nwankwo
Email:westkommpr.claudia@outlook.com
or
Jayna Parikh
Email: jparikh@kirusa.com

PRESS RELEASE

Orange Partners With Kirusa to Launch Orange Célébrité in Burkina Faso

  • Orange subscribers in Burkina Faso to have direct access to their favorite celebrities on the Orange Célébrité Platform
  • Regular updates from popular celebs like Aristide Bancé, Souke, Imilo Lechanceux, Daouda, Fleur

Ouagadougou, September 26, 2019: Orange, one of the world’s leading telecommunications operators, in partnership with Kirusa, a global leader in messaging and voice solutions over data networks, today announced the launch of its Orange Célébrité service in Burkina Faso. An exclusive celebrity-fan engagement service, Orange Célébrité brings celebrities and fans together, intensifying and deepening celebrity-fan interactions by leveraging the power of voice.

Orange Célébrité, running on the Kirusa Channels platform, enables celebrities to share their special moments, tips, motivational messages and updates with their fans in their own voice and through videos every day. The celebrity updates are delivered instantly to the mobile phones of subscribing fans of the mobile operator, who can listen, like and respond to these messages. Orange Célébrité is available to smartphone and non-smartphone users.

With the launch of this service, Orange Burkina Faso subscribers can receive updates from a diverse set of Burkinabe celebrities like Aristide Bancé, Souke, Imilo Lechanceux, Daouda and Fleur. Each celebrity has their own channel which their fans can subscribe to. Subscribing fans also get opportunities to meet their favorite celebrities at various events - over dinner, during their shows, enjoy backstage access as well as participate in contest and games sponsored by the celebrities.

Sharing his enthusiasm, footballer Aristide Bancé said, “Orange Célébrité platform provides a great opportunity to stay connected with fans, and I’m glad to be on the platform. Engaging with my fans is important to me, and this platform enables me to share exclusive and personal content with them.”

“We are happy to announce the launch of Orange Célébrité in Burkina Faso in partnership with Kirusa. The platform provides an opportunity to bridge the gap between fans and celebrities. With our commitment to deliver innovative services to our subscribers, Orange Célébrité is an ideal offering,” said Kondombo Benjamin, Valued Added Service Product Manager, Orange Burkina Faso.

On a similar note, Barinderpal Singh Mumick, VP, Operations at Kirusa said, “We are excited for the launch of Orange Célébrité in Burkina Faso. The platform has been well-embraced by several markets in Africa, and we are hopeful that Orange Célébrité will provide immense value to Orange subscribers in Burkina Faso.”

Orange Célébrité service is currently available to Orange subscribers in Ivory Coast, Senegal, Niger, DRC, Cameroon and Madagascar. More than 1.5 million people are engaging with celebrities via the Orange Célébrité service.

PRESS RELEASE

Orange Partners With Kirusa to Launch Orange Célébrité in Niger

  • Orange subscribers in Niger to have direct access to their favorite celebrities on the Orange Célébrité Platform
  • Regular updates from popular celebs like FILO, MDM, Bambino, Don Julios, Abel Zamani
     

    Niamey, August 27, 2019: Kirusa, a global leader in messaging and voice solutions over data networks, in partnership with Orange Niger, a subsidiary of the Orange Group and a leading telecom operator in Niger, today announced the launch of Orange Célébrité in Niger. An exclusive celebrity-fan engagement service, Orange Célébrité brings celebrities and fans together, intensifying and deepening celebrity-fan interactions by leveraging the power of voice.

    Orange Célébrité, running on the Kirusa Channels platform from Kirusa, enables celebrities to share their special moments, tips, motivational messages and updates with their fans in their own voice and through videos every day. The celebrity updates are delivered instantly to the mobile phones of subscribing fans of the mobile operator, who can listen, like and respond to these messages. Orange Célébrité is available to smartphone and non-smartphone users.

    With the launch of this service, Orange Niger subscribers can receive updates from a diverse set of Nigerien music artists like FILO, MDM, Bambino, Don Julios and Abel Zamani. Each celebrity has their own channel which their fans can subscribe to, for 50 XOF per day. Subscribing fans also get opportunities to meet their favorite celebrity over dinner, during their shows, enjoy backstage access as well as participate in contest and games sponsored by the celebrities.

    Sharing his enthusiasm, music celebrity Filo said, “I’m excited to be on the Orange Célébrité platform, a fantastic medium to connect with fans. The platform provides an opportunity for celebrities like me to strengthen the bond with fans by sharing content that is personal and exclusive.”

    “We are delighted to announce the launch of Orange Célébrité in Niger. It is an example of how we continually seek to offer innovative services to our subscribers. We are glad to partner with Kirusa for building and innovating the unique Orange Célébrité service,” said Boubacar Diadié Mahamane Sani, VAS Product and Project Manager, Orange Niger.

    On a similar note, Barinderpal Singh Mumick, VP, Operations at Kirusa said, “After the success of Orange Célébrité in several African markets, we are thrilled to work with Orange to launch the service in Niger. The Orange Célébrité service will deliver immense value to Orange subscribers in Niger who have a strong penchant to connect with the celebrities of their dreams.”

    Orange Célébrité service is currently available to Orange subscribers in Ivory Coast, Senegal, Burkina Faso, DRC, Cameroon and Madagascar. More than 1.5 million people are engaging with celebrities via the Orange Célébrité service.